Refund policy

Refund Policy

Last Updated: December 29, 2024

At Puñe-Taino Coffee, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Perishable goods such as coffee are exempt from being returned.

  • Time Frame: You have 30 calendar days from the date you received your item to initiate a return.

  • Process: To start a return, please contact us at viera@pune-tainocoffee.com with your order number and details about the product you wish to return. We will provide you with instructions on how to proceed.

2. Refunds

  • Approval: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at viera@pune-tainocoffee.com.

4. Shipping Costs

  • Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Exchanges: If you receive a defective or damaged item, we will cover the shipping costs for the exchange.

5. Non-Returnable Items

  • Several types of goods are exempt from being returned, including perishable items such as coffee, and certain health and personal care items.

6. Contact Us

If you have any questions about our refund policy, please contact us at: